Company Description: Sem Parar Empresas is a business unit of the Corpay Group, a global leader in business payments, offering the broadest portfolio of vehicle management and benefits solutions.
Project Participation: Delivery Manager (via Compass UOL)
Challenge: To coordinate the UX Design team allocated to Sem Parar and their deliverables, emphasizing team coordination and stakeholder communication.
Solution: I conducted weekly meetings with the client to understand the UX professionals’ participation, performance, and focus. I provided daily support, technical guidance, and mentorship to the team. This included conducting one-on-ones, facilitating career development, and resolving issues. We focused on continuous improvement and knowledge sharing.
Tools: Notion, Planner, Qulture Rocks, MS Teams (Collaboration, task management, performance management, and communication tools)
Period of Operation: Mar/22 to Jan/23
Results: The client expressed high satisfaction with the team’s performance. The number of allocated professionals increased due to the quality of work delivered. I oversaw the professional growth of the allocated designers, generating a 200% revenue increase over the period. We also created new sales features for Insurance, Fintech, and other areas within Sem Parar, showcasing innovation and business impact.
#Hashtags: Team coordination, stakeholder communication, continuous improvement, knowledge sharing, collaboration, task management, performance management, communication tools, innovation, business impact.